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Help


Welcome to the Summer Reading Challenge and Winter Mini Challenge website Help page.

Below you can find answers to some questions about using this website.

Click the section headings and questions to find answers to your queries.

Visit our Home Zone for more information for parents and carers.

Visit our School Zone for more information for teachers and teaching assistants.


Your Online Account
For questions about signing up to this website and managing your account.

Using the Summer Reading Challenge and Winter Mini Challenge website
For questions about finding books to read; rating and reviewing books; collecting rewards.

Further Questions
How to get in touch with The Reading Agency if your question is not answered on this page


Your Online Account

How do I create a profile on the Reading Challenge website?

My child has signed up for a Reading Challenge website profile. What do I need to do?

I don’t think I’ve received a confirmation email. What should I do?

I signed in to my Reading Challenge account, but there’s a different name at the top of the page. Is this my account?

My Screen Name is Anonymous. What does this mean?

I’ve forgotten my Username, what do I do?

I’ve forgotten my Password, what do I do?

I’m a parent and I’ve forgotten my account details, what do I do?

I want to sign up for my own parent account but it says the email is already taken. Is it because my child used it to sign up?

What happens to my account now Silly Squad has finished?


Your Online Account

How do I create a profile on the Reading Challenge website?

To join the Summer Reading Challenge and Winter Mini Challenge website for the first time, you will need:

  • Permission from your parent or carer

  • An email address belonging to your parent or carer

Head to the home page and click the JOIN NOW button to get started.

Follow the steps below to complete the registration form. If you’re an adult creating a profile for a child, make sure you enter your child’s details at this stage.

1. Enter your date of birth when prompted and click Continue
2. Enter the email address belonging to your parent or carer
3. Pick a Username and a Password. Try to a pick a Username that is unique to you – you could include numbers or extra letters. We recommend you do not pick your real name. Your Password must be at least 6 characters long. You will need this Username and Password to sign in to your profile once it has been set up.
4. Enter your name and click Submit to move on to the next page

We will send an email to the email address you gave us to let your parent know you have started the sign up process.

Your parent/carer will now need to complete the next part of the process for you


My child has signed up for a Reading Challenge website profile. What do I need to do?

You will have received a confirmation email from the address passport@readingagency.org.uk.
Please read this confirmation email closely before continuing the registration process.

To set up your child’s Reading Challenge profile, you will need to have a Reading Agency account of your own. This is so you can manage your child(ren)’s data in one place, and so we can confirm we have your consent to hold personal information.

You may already have a Reading Agency profile from one of our other programmes, such as World Book Night or Reading Groups for Everyone. If you do, have these log in details handy to complete the rest of the process.

If you do not already have a Reading Agency profile, you can sign up for one here.

Please ensure you enter your own date of birth when creating your own profile. If you sign up as a child (under the age of 16), you won’t be able to continue with the confirmation process.

You should now have your own set of Reading Agency profile details.

In the confirmation email we sent you, follow the link labelled ‘Review child account request’. You will arrive on the website log in screen.
Enter your own Username and Password to sign in
Do not enter your child’s Username and Password, as you will not be able to proceed.

When you sign in, you will land on a page called ‘Your child’s account’.
Complete the boxes on this page to confirm you give your consent for your child to have a profile.

After submitting your consent, you will see a Thank you message.
Your child’s Summer Reading Challenge profile is now set up and ready to use.

Visit the home page and choose the Log in button.

Enter the Username and Password your child chose in Step 3 above.


I don’t think I’ve received a confirmation email. What should I do?

Visit the website log in page and enter the Username and Password your child has chosen for their profile.

The next page will ask you to enter an email address belong to a parent/carer.

Enter your chosen address and a new confirmation email will be sent out to you. You may wish to check your Junk folders as well.

If you have completed this step and have not received an email, get in touch with the account Username and our team will send out a new confirmation for you.


I signed in to my Reading Challenge profile, but there’s a different name at the top of the page. Is this my account?

Don’t worry! Every child on the Summer Reading Challenge and Winter Mini Challenge website receives a Screen Name to help keep them safe. Screen Names are made up of three random words, for example, ‘Doctor Pineapple Wellington’

The Username and Password you chose when you filled in the registration form will still work. You will enter these details to sign in to your profile each time you visit this website.

Some people enter their real name as their Username, and to keep you safe we don’t want this to show up when you leave comments or send us book reviews. That’s why you have a Screen Name too, that appears once you’re logged in.


My Screen Name is Anonymous. What does this mean?

If the date of birth you used to create your profile tells us you are aged 16 or older, you will receive the screen name Anonymous instead of a three word screen name.

This is because adults are allowed to post on The Reading Agency websites using their real names. We don’t allow any personal information to show up on the Summer Reading Challenge and Winter Mini Challenge website, so adults automatically show as Anonymous instead.

To receive a Screen Name, you need to make sure you put in your own date of birth when you complete the registration form. You can still use this website if you’ve accidentally signed up as an adult.


I’ve forgotten my Username, what do I do?

Your parent/carer can find your Username for you on their own account. Sign in to the parent account and click ‘Children’. Click on the name of the child account to see your details.


I’ve forgotten my Password, what do I do?

Your parent/carer can reset your password for you using their own account. Sign in to the parent account and click ‘Children’. Click on the name of the child account and the next page will give you the option to reset your password.


I’m an adult and I’ve forgotten my account details, what do I do?

You can reset a forgotten password by entering your email address here.

If you have forgotten your Username, please get in touch with the Reading Challenge team and let us know the email address you used to create the account, so we can find you in our system.


I want to sign up for my own adult profile, but it says the email is already taken. Is it because my child used it to sign up?

When your child signs up for a profile, we only ask for your email address so we can contact you for your consent.

If you receive a message stating your email is already in use, this means you are already registered for an adult profile with The Reading Agency. You can retrieve forgotten account details by following these steps.


What happens to my account now Silly Squad has finished?

The Reading Challenge website is available all year round, so even though Silly Squad came to an end on 30 September, you will still be able to log in to your profile and rate and review books you have been reading. You can use your website profile to take part in other activities like the Winter Mini Challenge; enter competitions; post on the Chat page; play games and more!

After 30 September you’ll still be able to log in to your profile and access your rewards page, where you’ll find all the books, badges and reward items from the Silly Squad Challenge.


Using the Reading Challenge Website

How do I add a book to my profile?

What is my wishlist?

Do I read books on this website?

How do I remove a book from my profile?

How do I see all of the rewards I’ve unlocked?

I completed the 2020 Summer Reading Challenge! Where can I find my certificate?

Can I download a list of all the books I’ve read or reviewed?

How does the Book Sorter work?

I received Silly Squad stickers with codes on them. How do I use the codes?


Using the Reading Challenge website


How do I add a book to my profile?

Sign in with your Username and Password to land on your profile page. If you are already logged in, use the ‘My Challenge’ button in the top right corner of the screen to go to your profile.

Choose the pink ‘Add a book to your profile’ button to log a book once you have finished reading it.

Give your book a rating out of five and write a review to let everyone know what you thought. Choose the Submit button to add the book to your profile. Your book will now appear on your shelf on your profile page.

Your review will be checked by the Reading Challenge moderation team and it will be published as long as it does not break any of the website rules. You will then be able to see your review by clicking on the book cover.


What is my wishlist?

Your wishlist is where you can keep track of all the books you think you might like to read. You can use your wishlist to save the books you think look interesting, then use your local library service, e-lending platform, or bookshop to find a copy.


Do I read books on this website?

This website will give you lots of ideas for brilliant books to read, book-themed activities and games to enjoy, and a place to keep track of what you have been reading.

To read a book online, you can use your local library service website or app, where you can borrow their ebooks and audiobooks for free.

Read our handy guide to find out more about accessing books while you’re at home, on and off-line.


How do I remove a book from my profile?

If you accidentally add a book you have not read to your profile, you can remove it from your list.

Log in to your profile page and tap the pink My Books button. This will show you all the books you have added to your profile.

Find the book you want to remove and tap the blue ‘Delete from profile’ button to take the book off your list.


How do I see all of the rewards I’ve unlocked?

You can see all of the badges and rewards items you have unlocked on your profile page.

Log in to your profile page and tap the pink My Rewards button. This will show you all of the badges and reward items you have unlocked.


I completed the 2020 Summer Reading Challenge! Where can I find my certificate?

Congratulations! You can download your Silly Squad certificate from your rewards page.

Log in to your profile page and tap the pink My Rewards button to see all of your reward items.

Scroll down to the ‘Previously unlocked items’ box and look out for this icon:

Tap it to go to your certificate page, where you can view, save and print your Silly Squad completer certificate.


Can I download a list of all the books I’ve read or reviewed?

To save or print a list of the books you have read and reviewed, we recommend using the Google Chrome browser.

Sign in to your profile page, then tap the My Books button to see a list of the books you have added, or the My Reviews button to see your books and reviews.

In your browser menu, select Print, then set the Destination field to ‘Save as PDF’. You can then save and/or a print a copy of your books and reviews.


How does the Book Sorter work?

Every time a Reading Challenge website user adds a book to their profile, it gets added into the Book Sorter as a recommendation for other children.

All the titles the Book Sorter suggests are chosen by children using this website.

For example, if a child aged seven adds Pugs of the Frozen North to their Reading Challenge profile, Pugs of the Frozen North may then appear in the Book Sorter results as a suggestion for readers aged seven.

The Reading Agency does not select any particular authors or titles to appear in the Book Sorter search results, or assign a set reading age to the titles recommended. If a book has been read by lots of children using the website, it may appear in the Book Sorter results more frequently.

Click the ‘Surprise Me’ button on the Book Sorter results page to shake up the suggestions.

Take a look at the Silly Squad Book Collection for books chosen by children and librarians, for a range of reading ages and levels.


I received Silly Squad stickers with codes on them. How do I use the codes?

If you took part in Silly Squad using the collector poster and stickers, you’ll find three codes printed on your sticker sheets.

You will need make sure you are signed up for a website profile to use your codes.

Once you’re signed up and logged in, go to your profile page and you will see a blue box called ‘Your Badges’.

Type your code into the space at the bottom of this box and tap the ‘Enter code’ button.

You must enter the code exactly as it is written on your sticker.

Your code will unlock a new badge and an extra reward. Follow the prompts on screen or go to your Rewards page to see your new items.

Your special sticker code badges will appear in the ‘Your rewards’ box. Tap on a badge to see your new reward.


Further questions

If you have a question about the Summer Reading Challenge and Winter Mini Challenge that is not answered on this website, please contact the team via email and we will do our best to help you.

If your query relates to Reading Challenge activity organised by your local authority library service, please contact them directly. Your local library service will also be able to help you with any questions on accessing ebooks and audiobooks via their e-lending platforms, on accessing physical books and materials.

If you are reporting a technical issue with the Reading Challenge website, please be ready to share the following information with us when you get in touch, as it enables us to help you more quickly:

  • If your query relates to a website account, please let us know the email address used to set up the account, and where possible, the Username you chose when completing the registration form.
  • If your query relates to an aspect of the website that appears not to be working correctly, please include a link to the specific page and a screenshot of the issue you are experiencing.

You can contact the Summer Reading Challenge and Winter Mini Challenge team at: summerreadingchallenge@readingagency.org.uk

You can contact The Reading Agency press and communications team at: comms@readingagency.org.uk

Please direct queries about other Reading Agency programmes to: info@readingagency.org.uk, and we will put you in touch with the relevant programme team.

Credits

The Reading Challenges are delivered with the support of our partners.

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