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Help


Welcome to the Challenge website Help page.

Below you can find answers to some questions about using this website.

Click the section headings and questions to find answers to your queries.

Visit our Home Zone for more information for parents and carers.

Visit our School Zone for more information for teachers and teaching assistants.

Find out more about our programmes on our About page.


Your Online Account
For questions about signing up to this website and managing your account.

Rating and reviewing books
For questions about finding books to read; adding books to your profile; collecting rewards.

Further Questions
How to get in touch with The Reading Agency if your question is not answered on this page


Your Online Account

How do I sign up for a website account?

I signed in to my Reading Challenge account, but there’s a different name at the top of the page. Is this my account?

My Screen Name on the website is Anonymous. What does this mean?

I’ve forgotten my Username, what do I do?

I’ve forgotten my Password, what do I do?

I’m a parent and I’ve forgotten my account details, what do I do?

I want to sign up for my own adult account, but it says the email is already taken.

What happens to my account when the Summer Reading Challenge or Winter Mini Challenge has finished?

Why are my Summer Reading Challenge books still showing on my profile page?


Your Online Account


How do I sign up for a website account?

If you are under the age of 16, you will need a parent or carer to help you sign up for a website account. You can use your account to take part in the Challenge online.

Your parent or carer will need to create their own adult account first, then they can set up a child account for you.
This is so your parent or carer can look after your personal information and give us their permission for you to have an account.

 
Creating a website account for the first time

Please note: you must be aged 16+ to create an account. These instructions are intended for adult users:

1. Select the Join button at the top of this page to get started.
2. Enter your date of birth and select Continue. Please ensure you enter your own date of birth at this stage, not your child’s.
3. Complete the ‘Create a new profile’ page with your own details and select ‘Create profile’ to submit. You will have the opportunity to add your child’s details later on.

Your account is now set up. You can use this account across any of The Reading Agency’s websites.
Follow the instructions below to set up an account for your child to use on the Challenge website.

Signing a child up for an account

1. Once you are signed in to your (adult) account, select the ‘+Add a new child’ button.
2. Complete the ‘Add a child profile’ page using your child’s details, then select the ‘Create new profile’ button when you’re ready to submit.

You can repeat Step 2 to create new accounts for more children. Please make sure you use unique Username and Password details for each child account you create.

Signing in to the Challenge website

To sign in to a child’s account on the Challenge website, select the Login button and enter the Username and Password chosen when the child registered. Select the ‘Continue’ button to land on the Challenge website.

To sign in to an adult’s account, select the Login button and enter the Username and Password you chose when you registered.
Your landing page will allow you to edit your own personal information and to create new accounts for additional children.
You can also see a list of all the child accounts you have created. Click on an account Username to view and edit your child’s details.


I signed in to my Challenge website account, but there’s a different name at the top of the page. Is this my account?

Don’t worry! Every child on the Challenge website receives a Screen Name to help keep them safe. Screen Names are made up of three random words, for example, ‘Lady Diamond Stegosaurus’

The Username and Password you chose when you filled in the registration form will still work. You will enter these details to sign in to your profile each time you visit this website.

Some people enter their real name as their Username, and to keep you safe we don’t want this to show up when you leave comments or send us book reviews. That’s why you have a Screen Name too, that appears once you’re logged in. Hover over the question mark for a reminder of what this means.


My Screen Name on the website is Anonymous. What does this mean?

If your profile page says ‘Anonymous’ at the top, this means you are logged in as an adult user. You might accidently be using the account belonging to your parent or carer!

We don’t allow any personal information to show up on the Challenge website, so adults automatically show as Anonymous instead of their real name showing up.

Make sure you have signed in using your own Username and Password. You will see your Screen Name at the top of the page and your books will show up when you visit your profile page.


I’ve forgotten my Username, what do I do?

Ask your parent or carer to sign in to their own website account. Your account Username will be shown under ‘Children’. Click your Username to visit your Challenge profile page.


I’ve forgotten my Password, what do I do?

Ask your parent or carer to sign in to their own website account. Your account Username will be shown under ‘Children’. Click your Username to visit your Challenge profile page.


I’m an adult and I’ve forgotten my account details, what do I do?

You can reset a forgotten password by visiting the Log in page. Click the ‘Forgot your password’ link and enter your email address to reset your password.

If you have forgotten your Username, please get in touch with the Reading Challenge team and let us know the email address you used to create the account, so we can find you in our system.


I want to sign up for my own adult account, but it says the email is already taken.

If you receive a message stating your email is already in use, this means you are already registered for an adult profile with The Reading Agency. You can retrieve forgotten account details by following these steps.


What happens to my account when the Summer Reading Challenge or Winter Mini Challenge has finished?

The Challenge website is available all year round, so you will still be able to log in to your profile and rate and review books you have been reading. You can use your website profile to take part in other activities too, like entering competitions; posting on the Chat page; playing games and more!


Why are my Summer Reading Challenge books still showing on my profile page?

The Challenge website is available all year round, so even though the Silly Squad Summer Reading Challenge came to end on 30 September, all of the books you rated and reviewed are still saved to your profile.


Rating and reviewing books

How do I add a book to my profile?

What is my wishlist?

Do I read books on this website?

How do I remove a book from my profile?

Can I download a list of all the books I’ve read or reviewed?

How does the Book Sorter work?


Rating and reviewing books


How do I add a book to my profile?

Sign in with your Username and Password to land on your profile page. If you are already logged in, use the ‘My Challenge’ button in the top right corner of the screen to go to your profile.

Choose the pink ‘Add a book to your profile’ button to log a book once you have finished reading it.

Give your book a rating out of five and write a review to let everyone know what you thought. Choose the Submit button to add the book to your profile. Your book will now appear on your shelf on your profile page.

Your review will be checked by the Challenge moderation team and it will be published as long as it does not break any of the website rules. You will then be able to see your review by clicking on the book cover.


What is my wishlist?

Your wishlist is where you can keep track of all the books you think you might like to read. You can use your wishlist to save the books you think look interesting, then use your local library service, e-lending platform, or bookshop to find a copy.


Do I read books on this website?

This website will give you lots of ideas for brilliant books to read, book-themed activities and games to enjoy, and a place to keep track of what you have been reading.

To read a book online, you can use your local library service website or app, where you can borrow their ebooks and audiobooks for free.

Read our handy guide to find out more about accessing books while you’re at home, on and off-line.


How do I remove a book from my profile?

If you accidentally add a book you have not read to your profile, you can remove it from your list.

Log in to your profile page and tap the pink My Books button. This will show you all the books you have added to your profile.

Find the book you want to remove and tap the blue ‘Delete from profile’ button to take the book off your list.


Can I download a list of all the books I’ve read or reviewed?

To save or print a list of the books you have read and reviewed, we recommend using the Google Chrome browser.

Sign in to your profile page, then tap the My Books button to see a list of the books you have added, or the My Reviews button to see your books and reviews.

In your browser menu, select Print, then set the Destination field to ‘Save as PDF’. You can then save and/or a print a copy of your books and reviews.


How does the Book Sorter work?

Every time a website user adds a book to their profile, it gets added into the Book Sorter as a recommendation for other children.

All the titles the Book Sorter suggests are chosen by children using this website.

For example, if a child aged seven adds Pugs of the Frozen North to their website profile, Pugs of the Frozen North may then appear in the Book Sorter results as a suggestion for readers aged seven.

The Reading Agency does not select any particular authors or titles to appear in the Book Sorter search results, or assign a set reading age to the titles recommended. If a book has been read by lots of children using the website, it may appear in the Book Sorter results more frequently.

Click the ‘Surprise Me’ button on the Book Sorter results page to shake up the suggestions.

Take a look at the Winter Reading Heroes collection for books chosen by Knights Of, suitable for a range of reading ages and levels.


Further questions

If you have a question about the Summer Reading Challenge or the Winter Mini Challenge that is not answered on this website, please contact the team via email and we will do our best to help you.

If your query relates to a Challenge activity organised by your local authority library service, please contact them directly. Your local library service will also be able to help you with any questions on accessing ebooks and audiobooks via their e-lending platforms, on accessing physical books and materials.

If you are reporting a technical issue with this website, please be ready to share the following information with us when you get in touch, as it enables us to help you more quickly:

  • If your query relates to a website account, please let us know the email address used to set up the account, and where possible, the Username you chose when completing the registration form.
  • If your query relates to an aspect of the website that appears not to be working correctly, please include a link to the specific page and a screenshot of the issue you are experiencing.

You can contact the team at: summerreadingchallenge@readingagency.org.uk

You can contact The Reading Agency press and communications team at: comms@readingagency.org.uk

Please direct queries about other Reading Agency programmes to: info@readingagency.org.uk, and we will put you in touch with the relevant programme team.

Credits

The Reading Challenges are delivered with the support of our partners.

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